Last Updated: [Insert Date]

At RC Mod Shop, we stand behind our high-performance RC parts like we stand behind our 1/10 scale competition builds. If your purchase doesn’t meet your expectations, our returns process runs smoother than a perfectly tuned drivetrain.

Our Return Promise

We accept returns of most unused, unopened items within 15 days of delivery. For returns to be processed:

  • Items must be in original packaging with all tags and accessories
  • Proof of purchase is required
  • Return shipping is the customer’s responsibility (unless the item arrived damaged)

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned unless defective:

  • Batteries (2s 7.4v and Car Batteries)
  • Tools (Bearing Tools, Body Reamers, Ball End Hex Tips)
  • Opened electronics and special order items

How to Initiate a Return

Follow these steps to get back on track:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return (use the template below)
  2. We’ll email you a Return Merchandise Authorization (RMA) number and return address
  3. Package the item securely with the RMA number clearly visible
  4. Ship the return using a trackable method (we recommend insurance for high-value items)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello RC Mod Shop Team,

I would like to request a return for my recent purchase (Order #[Your Order Number]).
Item(s) to return: [Product Name(s) and SKU if available]
Reason for return: [Please specify – wrong item, defective, changed mind, etc.]
Preferred resolution: [Refund / Exchange for (specific product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Approved refunds will be processed within 3-5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive email confirmation when your refund is processed

Note: It may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

Need a different gear ratio or body style? We’ll get you sorted:

  1. Follow the same return process above
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. If the exchange item costs more, you’ll need to pay the difference
  4. For lower-priced items, we’ll refund the difference

Exchange shipping is free for customers in the continental U.S. International customers pay actual shipping costs.

Damaged or Defective Items

If your competition-grade aluminum part arrives damaged or your 48-pitch gears don’t mesh properly:

  • Contact us within 48 hours of delivery with photos of the damage
  • We’ll send a replacement immediately (no need to return the damaged item in most cases)
  • For high-value items, we may require return of the defective product

Need Help?

Our pit crew is standing by to assist with any return questions:

Email: [email protected]
Address: RC Mod Shop, 2457 West Virginia Avenue, Greenfield Ctr., US 12833

Note: This policy doesn’t affect your statutory rights. For international returns, customs fees/duties are non-refundable.